Frequently Asked
Questions

How do print marketing and third party services work?
Purchase of a plan pays for the hours used to design, strategize and coordinate print marketing campaigns but does not include the cost to purchase, print or distribute those materials. There are companies we frequently rely on to provide print and distribution services for marketing materials but we can send designs to whichever provider you prefer. Local pickup, direct mail or home/business delivery can be arranged as needed.

Third party services you request are to be paid by you directly. Examples of third party services most commonly used by our customers include customer relationship management software, premium mass email sending services and social media or search engine pay-per-click ad campaigns. 

What if I want SiteMarkit to maintain my websites without a service plan?
We offer separate website-only plans that do not include any hours of labor and are specifically meant for keeping domains, emails, hosting or feature licensing active.

What happens to my website when I cancel?
SiteMarkit holds a number of agency licenses for various source codes used to develop its websites. Any agency-level licenses we maintain are provided to our active subscribers at no extra cost. However, you may still keep your website regardless of whether or not you choose to stay.

Should you want to take your website with you, we will supply you with your website’s .zip and .sql files but you will then be responsible for purchasing your website’s software licenses directly from their issuers. What licenses your website requires to continue functioning the same depends on the nature of the features needed to build your site to the requested specifications. 

Do you guarantee sales or traffic?
We provide the service of creating high quality branded content. We do not guarantee sales or traffic.

Do I have to subscribe?
Your subscription pays for continual access to several software licenses from some of the best providers in the industry along with support, hosting, system maintenance, domain renewals, privacy and more. Our full service plan was created for customers with an active website and ongoing need for marketing services. They enjoy the best rates since the website-only plan is included at no extra cost. There is a pay-as-you-grow plan available for those that want marketing services without a website or subscription.

What happens to unused hours?
Unused hours will be rolled over into the next month. You may also suspend your account if you’d like to finish using the hours you’ve already purchased before buying more.

When will my card be charged?
Immediately upon purchase and on the 25th of each month until you cancel. Plans that start before or after the 25th will be pro-rated.

How do I cancel?
You may upgrade, downgrade, suspend or cancel your account by sending a request through the support ticket section below.